You can apply for PIPP anytime. You do not need an appointment to apply for or reverify your income for PIPP.

Please submit your application, including all documentation, online or drop it off at one of our offices.

Percentage of Income Payment Plan

The Percentage of Income Payment Plan Plus (PIPP Plus) allows eligible residents to reduce their energy bills to a percentage of their income and avoid crisis situations.

Once enrolled, PIPP customers must make their regular payments in order to remain on the program. Staying current also earns PIPP customers credit toward arrearages.

To be eligible for PIPP, residents must live at or below 175% of the Federal Poverty Line AND be customers of utilities regulated by the State of Ohio.
 
Under PIPP, if you heat with gas, you will pay 5% of your household income to your gas company and 5% of your household income to your electric company. If you heat with electricity, you will pay 10% of your household income to your electric company.

It is essential that PIPP payments (also known as “installments”) are paid on-time and in-full each month for the two-year program period. The required PIPP payment for each account will be reflected on your monthly bill from the utility company.

PIPP customers are required to reverify income once each year to ensure continued eligibility for the program.

You do not need an appointment to apply for or reverify your income for the PIPP program.

QUICK LINKS

Apply Online (HEAP, PIPP, Winter Crisis)
Upload Requested Documents
Download a Paper Application
What documents do I need to apply?

Appointments are not needed to reverify income for the Percentage of Income Payment Plan (PIPP) or to apply for the Home Energy Assistance Program (HEAP). Use the state portal link by clicking here. 

Click here for Income Guidelines