Complete your application by clicking the “Apply Online” or “Download a Paper Application” button. Upload or include all requested documentation related to citizenship, income, and utility bills. If using a paper application, drop off your packet to our office between 8:00 AM and 4:30 PM, Monday – Friday.
You must submit a completed online or paper application, with required documentation, before you can schedule an appointment.
A team member will review your application and contact you if additional information is required. Once all documentation is received, a team member will instruct you to schedule a face-to-face or phone appointment, based on the status of your utilities.
Notice Regarding Face-to-Face Appointments
Face-to-face appointments are reserved for households that have received a disconnection notice or are currently disconnected. All other appointments will be conducted over the phone.
Home Energy Assistance Program (HEAP)
The Home Energy Assistance Program (HEAP) is a federally funded program that provides households at or below 175% of the Federal Poverty Guidelines with a once-per-heating-season credit to their heating bill account. HEAP and Winter Crisis are different programs – HEAP provides a credit, deposited directly to a client account, sometime during the heating season. The Winter Crisis Program provides an immediate benefit, paid by MVCAP, to the client’s heating bill to prevent an impending disconnection, restore disconnected services, or assist with the transfer of services. All clients applying for utility assistance will have a HEAP application processed.
Summer Crisis Program (SCP)
The 2022 Winter Crisis Program runs from July 1, 2022 through September 30, 2022. This program provides household’s with once-per-cooling-season assistance in the form of electric bill payment, the provision of a window air conditioning unit and/or fans, or assistance with central air conditioning repair.
Percentage of Income Payment Plan – PIPP Plus
The PIPP Plus (PIPP+) program serves as an extended payment arrangement with your natural gas and/or electric company in which the applicant makes payments based on a percentage of the household’s countable income, rather than a utility payment based on usage.
Through PIPP+, if you heat with gas or electric, you pay 6% of your monthly household income to each utility company. If you heat and cool with electricity, you pay 10% of your monthly household income to the participating utility company.
It is essential that PIPP+ payments (also known as “installments”) are paid on-time and in-full each month for the two-year program period. The required PIPP+ payment for each account will be reflected on your monthly bill from the utility company. PIPP+ payments must be made even if the account receives a HEAP credit to lower the account balance. You are required to reverify your income once each year to ensure continued eligibility for the program.
To be eligible for the PIPP+ program, the applicant’s household must have a total household income at or below 175 of the federal poverty guidelines. Please see the chart on the right for more information.