The Walk-In Procedure for utility assistance customers of Community Action Partnership in Montgomery County, begun this past summer, has eliminated the long lines of customers who previously chose to wait outside the agency’s office until it opened.
With the Walk-In Hotline, customers in emergency status can call for a time to come into the agency to receive assistance with their application.
“With the help of our staff, partner agencies, and state officials, we have developed a system that we believe solves a problem that troubled our agency and our customers for several years,” said Sheila Holmes, Director of Energy Assistance Programs for the Community Action Partnership of the Greater Dayton Area. “Many of our customers have told us they are pleased with the new system.”
The Walk-In Hotline will assist:

  • Customers who are scheduled for disconnect within three days;
  • Customers who are currently shut off;
  • Customers who are transferring or applying for new service.
  • Customers using bulk fuel, propane or bottled gas or solid fuels must have a tank which contains 25 percent or less of its capacity.

The new hotline will be staffed Monday through Friday from 4 to 6 p.m. Households will receive a timeslot to come to 719 S. Main St., Dayton, Ohio 45402 for assistance Monday through Friday from 8 to 9 a.m.
The CAP HEAP toll-free Walk-In Hotline telephone number is 1-866-504-7379.
The Winter Crisis Program, which provides emergency energy payment assistance for eligible households, continues through Monday, March 31 or until funds are depleted.
Under the Winter Crisis Program, eligible households may receive a one-time payment of up to $175 for a utility emergency and $750 for bulk fuel. The Winter Crisis funds can pay a customer’s initial payment for the Percentage of Income Payment Plan (PIPP Plus), a PIPP Plus default, a reconnection fee or a deposit. Users of bulk fuel, propane or bottled gas or solid fuels may also be eligible for assistance. A customer may receive a delivery of fuel if their tank contains 25 percent or less of its capacity.
Income eligibility for the Winter Crisis Program is 175 percent of the Federal Poverty Guidelines. For a family of four, household income cannot exceed $41,212.50 a year. They must be on PIPP Plus or sign up for PIPP Plus or another payment plan.
Montgomery County customers may call 1-866-504-7379 beginning at 6 a.m. to make an appointment to re-certify their PIPP Plus status and apply for the Winter Crisis Program. Several attempts may be required to make an appointment due to the high volume of calls.
Customers may be seen at 719 S. Main St. in Dayton or at the Dayton Job Center, 1111 S. Edwin C. Moses Blvd. Customers must bring all of the following items to their appointment:

  • Social Security cards for all household members;
  • Picture ID for the person whose name the account is in;
  • Current utility bill/disconnect notice/account number;
  • Proof of income received by all household members age 18 or older for the last 13 weeks, including child support, weekly or bi-weekly pay stubs; Social Security, pension, Workers’ Compensation or unemployment benefits.
  • Tenant eligibility and rent procedures for those living in HUD housing;
  • Financial aid break down and tuition and fee bills for students;
  • Landlord’s name and telephone number for renters.
  • Any income from odd jobs. If laid off, documentation from the previous employer is required.

If a household is claiming no income for the past three months, then documentation must be provided to show how the household has been supported for the last three months. Anyone providing support for a household must provide a notarized statement of support that specifies the type of support provided, dollar amounts, and the time period of support.